We're here to answer any questions you have about our products, our Web site or an order you may have already placed. We are here to help you whichever way you prefer:
By Phone - our toll free number is 1-877-766-5328. We're there for you weekdays 9am-5pm Pacific Time.
By Email - Email us at email@example.com
How do I place an order?
Ordering a product from MedusaFloral website is quick and easy. After you select an item, you'll be guided through checkout. If you prefer not to order online, you may place an order via phone, by mail, or by fax.
Phone Orders: Please call our toll free number to place an order. Toll Free 1-877-766-5328
Fax Orders: Please print the Fax Order Form, fill it out and fax it to 516-9774150
Mail Orders: Please print the Offline Order Form and send it to 3501 Hancock St. San Diego CA 92110. Please do not forget to attach the check with the offline order form. Orders which has received without a check will not be processed. RIGHT-CLICK here and choose 'Save As' to download offline order form.
Can I change my order at any time?
Orders are processed typically in 24-48 hours after they are placed. We can change an order only if it has not been shipped out yet.
How do I cancel an order?
Please have your order number handy, then call our Customer Service department. If your order has not been shipped, we can cancel your order.
Can I add or remove items to an order I've already placed?
Please have your order number handy, and then call our Customer Service department. If your order has not been shipped out yet, we can add or remove items from your order.
What should I do if I receive a wrong order?
It is very unlikely this would happen as we physically inspect each order before it is shipped, but if it does please contact a customer service representative so we may correct this immediately. You will not be responsible for the charge of the second shipment.
How do I know if the items I want are available?
We carry 98% of our product in stock. However if any items become unavailable or back ordered, you will be contacted immediately by phone or by email.
When will my order ship?
Please allow us 24 to 48 hours to ship your order. We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed the next business day.
How long will it take for my order to arrive?
It usually takes 2-7 business days to receive the order.
Can I expedite my order?
Yes, you can expedite your order by selecting 3 day express, 2nd day or Next Day air at the checkout
Do you deliver to P.O. Boxes?
Unfortunately we do not ship to PO boxes.
Which Carriers do you use?
We use UPS as our main carriers. Other carriers such as DHL or FedEx may be used if necessary.
Can you send me a catalog through the mail?
Due to our constantly expanding product line and price changes, a printed catalog is not available. We always keep the website current so you may simply print out information from each page on our site.
Do you ship to Canada?
Yes, we do ship to Canada.
What is your guarantee of satisfaction?
We are proud to stand 100% behind our products. If for any reason you are not completely satisfied with your purchase, simply obtain a return authorization number from our customer service & return your candle or candle holder for a refund.
How do I return an order?
All returns require obtaining a Return Merchandise Authorization (RMA) number. Please contact Customer Service at 1-877-766-5328 (Toll Free). We will issue you a RMA number and you can send the products back to us.
When can I expect my refund?
We will process your refund as soon as we receive your returned package. Generally, you may expect your refund within 7-10 days.